Cisco Cisco Customer Voice Portal 8.0(1)
•
Examined the list of related documentation found in
in
the Preface, for the complete list of Unified CVP solution documentation, and made additional
preparations based on these documents and your deployment needs.
preparations based on these documents and your deployment needs.
Information included elsewhere in this guide:
•
For information on writing scripts for Unified ICME use with Unified CVP, refer to "
."
•
Call Studio's drag-and-drop scripting interface is available to create VoiceXML scripts. Refer
to "
to "
information.
Note: For details on components required for your Unified CVP solution, but not covered or
referenced in this chapter (such as the TDM side of the Voice Gateway configuration), refer to
that component's documentation.
referenced in this chapter (such as the TDM side of the Voice Gateway configuration), refer to
that component's documentation.
Before You Begin Configuring Your Call Flow Model Solution
The following topics relate to configuring your Unified CVP solution and should be examined
before you begin following one of the specific call flow model configuration outlines in this
chapter.
before you begin following one of the specific call flow model configuration outlines in this
chapter.
Developer Services
Cisco Technical Support is limited to standard Cisco product installation/configuration, and
Cisco-developed applications. Questions and/or support issues related to such items as Call
Studio scripting or ASR grammar are not covered by Cisco Technical Support.
Cisco-developed applications. Questions and/or support issues related to such items as Call
Studio scripting or ASR grammar are not covered by Cisco Technical Support.
Developers using these and similar components might be interested in joining the Cisco
Developer Services Program. The Developer Services Program provides formalized services
for Cisco Systems interfaces to enable developers, customers, and partners in the Cisco
Technology Developer Program to accelerate their delivery of compatible solutions. The
Developer Services engineers are an extension of the product technology engineering teams.
They have direct access to the resources necessary to provide expert support in a timely manner.
Developer Services Program. The Developer Services Program provides formalized services
for Cisco Systems interfaces to enable developers, customers, and partners in the Cisco
Technology Developer Program to accelerate their delivery of compatible solutions. The
Developer Services engineers are an extension of the product technology engineering teams.
They have direct access to the resources necessary to provide expert support in a timely manner.
A separate service agreement and subscription fee is required to participate in the Developer
Services Program. For information on how to subscribe, go to Getting Started! on the Developer
Support Web site at
Services Program. For information on how to subscribe, go to Getting Started! on the Developer
Support Web site at
See Also
For additional information, refer to Frequently asked Questions about the Program and Support
under Q&A on the Developer Support Web site at
under Q&A on the Developer Support Web site at
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
13
Chapter 1: Configuration Overview
Before You Begin Configuring Your Call Flow Model Solution