Cisco Cisco Customer Voice Portal 8.0(1)

Using Logs to Interpret Events

You can use the 

 file to help interpret events. This file contains all of

the messages (or notifications) on SNMP events and/or through Syslog.

Note: The 

 file applies to all Unified CVP Services, except H.323.

Each event in the 

 field containing information that might be useful for

correcting any problems indicated by the event.

Note: Be aware that the <resolution> field might not always contain as much information as
the 

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html) or other Unified
CVP documentation, and should be considered along with all other resources when
troubleshooting a problem.

The sections that follow provide details about editing, uploading, and downloading the
CVPLogMessages.xml file from the Operations Console.

Editing the Log Messages XML File

The log messages XML file, 

, defines the severity, destination (SNMP

management station or Syslog server) and possible resolution for Unified CVP log messages.
This file also identifies an event type identifier and message text identifier for each event. The
text for these identifiers is stored in the resource properties file, 

.

Each Unified CVP Call Server, VXML Server, and Reporting Server has a log messages XML
file and log message file. You can edit the 

 file on a particular Unified

CVP server to customize the severity, destination and possible resolution for each event that
the server generates. You can also edit the 

file to change

the text of the message that is generated when an event occurs on that server.

Use any plain-text editor (one that does not create any markup) or XML editor to edit the

 file. Use a resource file editor, if available, to edit the

 file. If a resource file editor is not available, use a text

editor.

Identifies the event type described in the

file.

Resource="identifier"

Name

Identifies the message text described in the

 file.

Resource="identifier"

Body

Identifies the 

 of the event.

0 to 6

Severity

Set to true, to send this message, when logged, to an
SNMP manager, if one is configured.

True or false

SendToSNMP

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)