Cisco Cisco Customer Voice Portal 8.0(1)
Configuring Unified CVP Logging and Event
Notifications
Notifications
Unified CVP provides information about component device status and interaction through:
•
Logs, which are presented in text format and can be viewed using Cisco Support Tools.
•
Statistics, which can be viewed using the Unified CVP Operations Console.
This chapter also provides information about
This chapter contains the following topics:
•
•
•
•
•
•
Using Syslog
Unified CVP allows you to configure primary and backup syslog servers; however, it is important
to note that failover from primary to backup server is not guaranteed. When the primary syslog
server goes down (that is, the entire machine, not just the syslog receiver application), Unified
CVP relies on the host operating system and the Java Runtime Environment for notification
that the destination is not reachable. Because the semantics of this notification do not guarantee
delivery, Unified CVP cannot guarantee failover.
to note that failover from primary to backup server is not guaranteed. When the primary syslog
server goes down (that is, the entire machine, not just the syslog receiver application), Unified
CVP relies on the host operating system and the Java Runtime Environment for notification
that the destination is not reachable. Because the semantics of this notification do not guarantee
delivery, Unified CVP cannot guarantee failover.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
275
Chapter 7