Cisco Cisco Customer Voice Portal 8.0(1)

Note: Refer to the 

 for details about

the required Ethernet Switch / Server NIC settings. Refer to the 

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1006/products_implementation_design_guides_list.html) for
additional information.

Routing Calls Through the Network to the VRU

Most call flow models involve a step in which the call must be transferred to a VoiceXML
gateway. Depending on the specific call flow model in use, one of two techniques is applied to
direct that transfer. Both techniques involve a label or labels being provided by Unified ICME
or Unified ICMH, and those labels must be configured in the solution's other call routing
components to deliver the call to an appropriate VoiceXML gateway. Such labels are part of
the overall dialed number plan of the contact center, and must be determined prior to configuring
Unified CVP.

For call flow models that use Network VRUs of Type 3, 7, or 10:

•

Determine the Network Routing Number. This number is the base for routing calls through
the network to the VRU; a correlation ID is appended to this number to transfer calls to a
Network VRU through the network.

For call flow models with a Customer VRU, and in Unified ICMH environments, and for NIC
Type 8 call flow models:

•

Determine the translation route pools to use for each VRU.

•

Determine the labels to be sent to the network to connect the call to the VRU and the
corresponding DNIS that will be seen by the VRU. For example, the label for the network
might be 18008889999 and the DNIS received by the VRU and sent back to Unified ICME
to identify the call might be 9999.

Setting Speed and Duplex Values for Unified CVP

Make sure your Ethernet Switch / Server NIC, gateways, and Call Server settings are set as
follows:

Caution: The "Auto" option, is only applicable for matched port/NIC at Gigabit Ethernet
(1000Mbps). If you are unsure of the adjacent station configuration, select 1000/Full on
the Gigabit interface. You can only use the Auto option, if both stations supply Gigabit
interfaces.

1000/ Full

1000/ Full

1000 Mb

1000 Mb

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)