Cisco Cisco Customer Voice Portal 8.0(1)

Total HTTP Requests is a metric that represents the total number of
HTTP Requests received from all clients. This metric is the total

Total HTTP Requests

number of HTTP Requests received by the IVR Service since system
startup.

Active HTTP Requests is a metric that indicates the current number
of simultaneous HTTP requests processed by the IVR Service.

Peak Active HTTP Requests

Maximum number of active HTTP requests processed at the same
time since the IVR service started. This is also known as high water
marking.

The number of videos pushed by agents since system start time.

Total Agent Video Pushes

The number of video recordings by agents since system start time.

Total Agent Initiated Recordings

The number of video VCR controls invoked by agents since system
start time.

Total Agent VCR Control Invocations

SIP Service Call Statistics

The SIP service call statistics include data on calls currently being processed by the SIP service,
new calls received during a specified interval, and total calls processed since the SIP service
started.

Access SIP Service statistics either by:

•

Choosing System > Control Center, selecting a Call Server, clicking the Statistics icon in
the toolbar, and then selecting the SIP tab.

•

Choosing Device Management > CVP Call Server, selecting a Call Server, clicking the
Statistics icon in the toolbar, and then selecting the SIP tab.

The following table describes the SIP Service call statistics.

A real time snapshot metric indicating the count of the number of current
calls being handled by the SIP service. This value does not include H.323
calls.

Active Calls

The total number of SIP call legs being handled by the SIP service. A call
leg is also known as a SIP dialog. The metric includes incoming, outgoing

Total Call Legs

and ringtone type call legs. For each active call in the SIP service, there will
be an incoming call leg, and an outgoing call leg to the destination of the
transfer label.

The number of basic service video calls in progress where video capability
was offered.

Active Basic Service Video Calls Offered

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)