Cisco Cisco Customer Voice Portal 8.0(1)

The period of time between the CONNECT from ICM and when the call
is answered. The metric includes the average latency computation for all
the calls that have been answered since system start up time.

Avg Latency Connect to Answer

The total number of failed transfers on the first CVP transfer since system
start time. A SIP dialog is established after the first CVP transfer is

Failed SIP Transfers (Pre-Dialog)

completed. The metric does not include rejections due to SIP being out of
service. The metric includes failed transfers that were made after a label
was returned from the ICM in a CONNECT message.

The number of failed re-invite requests on either the inbound or outbound
legs of the call since start time. After a SIP dialog is established, re-INVITE

Failed SIP Transfers (Post-Dialog)

messages are used to perform transfers. Re-invite requests can originate
from the endpoints or else be initiated by a Unified CVP transfer from the
Unified ICME script. This counter includes failures for both kinds of
re-invite requests.

The total number of basic service video calls offered since system start time.

Total Basic Service Video Calls Offered

The total number of basic service video calls answered since system start
time.

Total Basic Service Video Calls Answered

H.323 Service Call Statistics

The H.323 Service call statistics include data on calls currently being processed by the H.323
Service, new calls received during a specified interval, and total calls processed since the H.323
Service started. You can access these statistics by typing the 

 command (or 

)

in the VBAdmin tool.

The number of new inbound calls handled by the H.323 Service during this
interval.

New calls this interval

The maximum number of inbound calls arriving per minute to the Unified CVP
H.323 Service during this interval. This value represents the peak value over the
interval and is expressed as "calls per minute."

Max call arrival per minute

The number of calls that have been transferred by the Unified CVP H.323 Service
during this interval. The Unified CVP H.323 Service might handle multiple

Calls transferred this interval

transfers for a single call, so the value might not equal the "New calls this interval"
statistic.

The maximum number of calls transferred per minute by the Unified CVP H.323
Service during this interval. This value represents the peak value over the interval
and is expressed as "calls transferred per minute."

Max IP Transfer per minute

The number of calls that have been redirected by the Unified CVP H.323 Service.
The H.323 Service only redirects a call when it is in an "out of service" state. A

Calls redirected this interval

redirected call means that the Unified CVP H.323 Service did not accept the call.
This allows the originating gateway to redirect the call to an alternate Unified
CVP H.323 Server, if so configured in its dial-peers.

The number of calls that could not be transferred by the Unified CVP H.323
Service during this interval. The Unified CVP H.323 Service was unable to

Transfers not completed this interval

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)