Cisco Cisco Customer Voice Portal 8.0(1)

Example: Network Transfer Script

Unified CVP provides capabilities to transfer calls to another destination after they have been
answered by an agent. These capabilities are referred to as Network Transfer. The Network
Transfer feature does not require any special installation on the part of Unified CVP. The feature
is disabled by default for all PG types except Enterprise Agent (EA).

To change the Network Transfer setting, do the following:

•

Use the Script Editor’s Set node to specify the Call.NetworkTransferEnabled variable. If
you set this variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer
is not enabled.

•

In EA PG setups where the EA is behind a PBX, use the Network Transfer Preferred
checkbox on the PG Explorer’s Routing Client tab. If this box is “checked,” Network Transfer
is enabled; if “unchecked,” Network Transfer is not enabled.

Figure 43: Network Transfer Script

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)