Cisco Cisco Customer Voice Portal 8.0(1)
IP Transfer Example (Unified CCE Routing)
An IP transfer to an Unified CCE agent is very similar to an IP transfer to an ACD (TDM) agent
with the following exceptions:
with the following exceptions:
•
The egress Gateway for this case is Unified CM. In the Gatekeeper, the agent extensions are
configured to point to the Unified CM’s IP address.
configured to point to the Unified CM’s IP address.
•
When Unified CM receives the new call, it uses the “Skinny protocol” to connect to the agent
at an IP phone. The voice channels are then connected from the Ingress Gateway to the IP
phone.
at an IP phone. The voice channels are then connected from the Ingress Gateway to the IP
phone.
Overriding the CLI Field on Outgoing Transfers
Calling Line Identification (CLI) is a set of digits and related indicators (type of number,
numbering, plan identification, screening indicator, presentation indicator) that provide numbering
information related to the calling party. This feature allows customers to override the CLI field
on outgoing transfers, using either a Label node or an ECC variable in the Unified ICME routing
script. This feature is required for transfers into Unity, which uses both ANI and DNIS to
determine the appropriate mailbox to access. CLI is passed through most networks and into
most call-handling devices, so this feature provides a back-door method to transmit arbitrary
data during transfers when translation routing is not feasible.
numbering, plan identification, screening indicator, presentation indicator) that provide numbering
information related to the calling party. This feature allows customers to override the CLI field
on outgoing transfers, using either a Label node or an ECC variable in the Unified ICME routing
script. This feature is required for transfers into Unity, which uses both ANI and DNIS to
determine the appropriate mailbox to access. CLI is passed through most networks and into
most call-handling devices, so this feature provides a back-door method to transmit arbitrary
data during transfers when translation routing is not feasible.
The following section describes how to enable the call.user.microapp.override_cli ECC
variable, which you must configure to enable this feature.
variable, which you must configure to enable this feature.
Configuring CLI Override
CLI override is controlled from the Unified ICME routing script.
Note:
• For IP originated calls, the "Asserted-Identity" checkbox will need to be unchecked on the
CUCM SIP Trunk configuration.
• For SIP calls, the CLI Override feature is only supported using the ECC variable as shown
in Method #2 below. Using a dynamic label as in Method #1 with "CLI" prepended is not
supported.
supported.
You can configure CLI override one of two ways:
Step 1
(First Method) Append CLI=NNNNNNNN to the label in a LABEL node. Setting
NNNNNNNN to the word null will blank out the CLI on the transfer.
NNNNNNNN to the word null will blank out the CLI on the transfer.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 12: Transferring and Queuing Calls with Unified CVP
IP Transfer Example (Unified CCE Routing)