Cisco Cisco Customer Voice Portal 8.0(1)

Most Significant Digit

Configure the H.323 Service to transfer calls to a specific Unified CM cluster so that
locations-based CAC can function properly.

To make this configuration, enter the following command at the VBAdmin command line
interface:

Note: This command takes effect immediately. You do not need to restart the H.323 Service.

With this configuration, Unified CVP will transfer calls to a specific Unified CM cluster. Unified
CVP will strip one leading significant digit (excluding the tech-prefix, if it exists) from the
dialed number (provided by DNIS). The stripped value is saved and prepended with a pound
sign (#) before the call is transferred to Unified CM.

For example, assume that Unified CVP receives a call with the DNIS-provided dialed number
of 2#38005551234. This call is processed as follows:

1. Unified CVP strips the tech-prefix, 2#, leaving 38005551234.

2. Unified CVP strips one digit (3) from the beginning of the dialed number, leaving

8005551234.

3. Unified CVP passes 8005551234 to Unified ICME for routing.

4. When Unified ICME transfers the call to an agent, assume that Unified ICME returns the

agent device label 3201.

5. Unified CVP prepends 3# to this device label and then passes 3#3201 to the gatekeeper

for address resolution.

6. The gatekeeper resolves this label to a specific Unified CM cluster.

This cluster is identified by the Unified CM gatekeeper.

7. Unified CM strips 3# from the label, leaving 3201 as the destination phone address.

Configuring Unified CCE Re-route On No Answer for Unified CVP

This section describes how to use the Re-route On No Answer function when using Unified
CVP as a queue point for Unified CCE.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)