Cisco Cisco Customer Voice Portal 8.0(1)

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Call flow

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Telephony connections

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Event handling for errors

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ASR/TTS

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Digit detection and generation count

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Drag-and-drop Graphical User Interface for the rapid creation of voice applications.

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VXML Server provides a J2EE-compliant development framework.

In the Unified CVP VXML Server (standalone) call flow model, only the VXML Server, Call
Studio, and a Gateway are required, except when using reporting which requires a Call Server
and a Reporting Server.

This standalone model has functions similar to the 

.

Note: The CVP VXML standalone call flow model allows only one synchronous blind or bridged
transfer. A synchronous blind transfer indicates that once the call has been transferred, a Unified
CVP Standalone script has no ability to asynchronously take it back and deliver it somewhere
else, whereas Unified ICME scripts, in the Unified ICME-integrated models, do have that ability.

The following figure displays the call flow for the Unified CVP VXML Server (standalone)
call flow model.

Figure 1: Unified CVP VXML Server (standalone) Call Flow

The following, numbered, call flow description for the previous figure assumes:

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You installed and licensed the VXML Server.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)