Cisco Cisco Customer Voice Portal 8.0(1)

Courtesy Callback Configuration

The following diagram shows the components that must be configured for Courtesy Callback:

Figure 65: Courtesy Callback Components

The Courtesy Callback feature must be configured on the following servers/gateways:

•

Ingress Gateway (IOS configuration)

•

VXML Gateway (IOS configuration)

•

Reporting Server (through the Unified CVP Operations Console)

•

Media Server (upload of Courtesy Callback media files)

•

VXML Server (upload of Call Studio Scripts)

•

Unified ICM (through the ICM script)

Configuring the Ingress Gateway for Courtesy Callback

The ingress gateway at which the call arrives is the gateway that processes the preemptive
callback for the call, if the caller elects to receive a callback.

Note: Only TDM-originated calls can be offered a courtesy callback.

To configure an ingress gateway for Courtesy Callback:

Copy 

 from the Operations Console to the flash memory of the gateway.

Using the Operations Console:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)