Cisco Cisco Customer Voice Portal 8.0(1)

dial-peer voice 978555 pots

 destination-pattern 978555....

 no digit-strip

 port 0/0/1:23

!

Use the following configuration to ensure that SIP is set up to forward SIP INFO messaging:

voice service voip

 signaling forward unconditional

Configuring the VXML Gateway for Courtesy Callback

To configure the VXML gateway for Courtesy Callback:

Copy cvp_ccb_vxml.tcl from the Operations Console to the flash memory of the gateway.
Using the Operations Console:

a.

Select: Bulk Administration > File Transfer > Scripts and Media

b.

In Device Association, for Select Device Type select: Gateway

c.

From the default gateway files, highlight: cvp_ccb_vxml.tcl.

d.

Click the right arrow icon to move the file to the Selected pane.

e.

Click Transfer.

Add the cvp_cc service to the configuration:

The service does not require any parameters.

Load the application with the command:

.

On the VoIP dial-peer that defines the VRU leg from Unified ICM, verify that the codec used,
can be used for recording; the following example verifies that 

 can be used for

recording in Courtesy Callback:

dial-peer voice 123 voip

 service bootstrap

 incoming called-number 123T

 dtmf-relay rtp-nte h245-signal h245-alphanumeric

 codec g711ulaw

 no vad

!

Use the following configuration to ensure that SIP is setup to forward SIP INFO messaging:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)