Cisco Cisco Customer Voice Portal 8.0(1)

This initial configuration is intentional; you must specifically enable the dialed numbers allowed
for your deployment.

If you wish to allow all dialed numbers except those that are specifically listed in the Denied
Dialed Numbers box, check Allow Unmatched Dialed Numbers.

Otherwise, add specific allowed number to the Allowed Dialed Numbers box. Refer to the
Operations Console online help for details, and for valid dialed number shortcut patterns that
are allowed.

Note: The Denied Dialed Numbers window is prepopulated if your local language is "en-us"
(United States, English). Be sure to add any additional numbers you want to deny. Denied
numbers takes precedence over allowed numbers.

Click the Call Server Deployment tab and move the Call Server you want to use for courtesy
callbacks from the Available box to the Selected box, as shown in the following screen shot

Figure 67: Courtesy Callback Select Reporting Server

Click Save to save the configuration. The configuration becomes active (is deployed) the next
time the Reporting Server is restarted. You can also deploy the new Reporting Server
configuration immediately by clicking Save & Deploy.

Note: If you are updating the courtesy callback configuration (for example, changing to a
different Reporting Server), perform deployment during a scheduled maintenance period.
Otherwise, restarting the Reporting Server could cause the cancellation of currently scheduled
courtesy callbacks.

Configuring the Media Server for Courtesy Callback

Several Courtesy-Callback-specific media files are included with the sample scripts for Courtesy
Callback. During the Unified CVP installation , these files are copied as:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)