Cisco Cisco Customer Voice Portal 8.0(1)

voice service voip

 signaling forward unconditional

VXML 2.0 is required to play the beep to prompt the caller to record their name in the
BillingQueue example script. Add the following text to the configuration so the VXML Server
uses VXML 2.0:

vxml version 2.0

Note: Whenever vxml version 2.0 is enabled on the gateway,vxml audioerror is off by default.
When an audio file cannot be played, error.badfetch will not generate an audio error event. To
have the gateway generate an error.badfetch event when a file cannot be played, enable vxml
audioerror in your gateway configuration. The following example uses "config terminal mode"
to add both commands:

config t

vxml version 2.0

vxml audioerror

exit

Configuring the Reporting Server for Courtesy Callback

A Reporting Server is required for the Courtesy Callback feature. The Reporting Server must
be installed and configured prior to completing the following task.

•

Installation: If you have not installed a Reporting Server, refer to 

 (http://www.cisco.com/en/US/products/

sw/custcosw/ps1006/tsd_products_support_series_home.html).

•

Configuration: If you have not configured a Reporting Server in the Operations Console,
refer to the Operations Console Online Help, Managing Devices > Configuring a Reporting
Server.

Once you have added the Reporting Server, configure the Reporting Server for courtesy callback
as follows:

In the Operations Console, select System > Courtesy Callback. The Courtesy Callback
Configuration page displays.

From this window, on the General tab you can:

•

Select the Reporting Server for Courtesy Callback

•

Enable secure communication with the Courtesy Callback database

•

Configure allowed and disallowed dialed numbers

These operations are described in the following steps.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)