Cisco Cisco Customer Voice Portal 8.0(1)

ToExtVXML[1] = "qname=billing";

ToExtVXML[2] = "queueapp=BillingQueue;"

ToExtVXML[3] = concatenate("ani=",Call.CallingLineID,";");

Definitions related to these variables are:

•

CallbackEntry is the name of the VXML Server application that will be executed.

•

ewt is calculated in Block #2.

•

qname is the name of the VXML Server queue into which the call will be placed. There must
be a unique qname for each unique resource pool queue.

•

queueapp is the name of the VXML Server queuing application that will be executed for this
queue.

•

ani is the caller's calling Line Identifier.

Create Network VRU Scripts.

Using the ICM Configuration Manager, Network VRU Script List tool, create the following
Network VRU Scripts:

Block #4: Interruptible Script (agent can interrupt the caller on hold):

•

Name: VXML_Server_Interruptible

•

Network VRU: Select your Type 10 CVP VRU

•

VRU Script Name: GS,Server,V,interrupt

•

Timeout: 9000 seconds

•

Interruptible: Checked

Block #6: Noninteruptible Script (agent cannot interrupt because no caller is available):

•

Name: VXML_Server_Noninterruptible

•

Network VRU: Select your Type 10 CVP VRU

•

VRU Script Name: GS,Server,V,nointerrupt

•

Timeout: 9000 seconds (must be greater than the maximum possible call life in Unified CVP)

•

Interruptible: Not Checked

As part of setting up the Courtesy Callback feature, verify that the user.microapp.ToExtVXML
ECC variable is set up for an array of 5 items with a minimum size of 60 chars and the

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)