Cisco Cisco Customer Voice Portal 8.0(1)

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user.CourtesyCallbackEnabled - Maximum Length 1, Enabled, Persistent

Note: This step assumes you have already created the standard ECC variables required for any
Unified CVP installation. Refer to "

."

Figure 69: Set Courtesy Callback ECC Variables

Block #2: If you wish to use a different estimated wait time (EWT), modify the calculation in
block #2; you will need to do this if you use a different method for calculating EWT or if you
are queuing to multiple skill groups.

Block #3: Set up the parameters that will be passed to CallbackEntry (VXML application).

Note: This step assumes you have already configured the ICM and ECC variables not related
to Courtesy Callback.

Variable values specific to Courtesy callback include:

ToExtVXML[0] =
concatenate("application=CallbackEntry",";ewt=",Call.user.microapp.ToExtVXML[0])

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)