Cisco Cisco Customer Voice Portal 8.0(1)

If you wish to use the Post Call Survey feature through Unified CVP, you must configure it on
the Call Server. Also, you can configure the Unified ICM script to toggle the use of Post Call
Survey off and on. The two configuration topics that follow, explain these methods.

Note: For the H.323 discussion, refer to 

Configuring the Unified CVP Call Server for Post Call Survey

To configure Post Call Survey on the Call Server:

Log in to the Operations Console and select Device Management > Unified CVP Call Server.

The Find, Add, Delete, Edit Call Servers  page displays.

Click the Call Server for which you want to configure Post Call Survey.

The Edit CVP Call Server Configuration page displays.

Click the SIP tab. Then click Advanced Configuration  and scroll down to the section Post
Call Survey DNIS Mapping.

Complete the following fields to associate incoming DNs with survey numbers:

•

Incoming Call Dialed Number (DN)

The incoming Dialed Number for calls that are to be directed to a Post Call Survey Dialed
Number. This is the DN you want to redirect to the survey.

•

Survey Dialed Number (DN)

The Dialed Number of the Post Call Survey. This is the DN to which the calls are being
transferred after the normal call flow completes.

•

Figure 72: Post Call Survey DNIS Mapping

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)