Cisco Cisco Customer Voice Portal 8.0(1)

the H.323 Service controls requests to the H.323 Service’s Call Servers for routing requests via
the “CallServerList” H.323 Service definitions. If separate Call Servers are used for a Unified
CVP H.323 Service’s interface to Unified ICME for route requests, these Call Servers do not
require configuration within CSS.

CSS Configuration for Call Servers: Service

Configure one Service per Unified CVP Call Server.

The following services represent Call Servers that will function as IVR Services, or as routing
client interfaces to Unified ICME where a Unified CVP H.323 Service is making the call request.

Note: If no keepalive retry period is specified, the default value of 5 seconds (recommended
value) is used.

service callserver1

protocol tcp

keepalive port 8000

keepalive type http

port 8000

ip address <ip address>

keepalive uri "/cvp/VBServlet?MSG_TYPE=HEARTBEAT&TIMEOUT=0"

keepalive maxfailure 1

service callserver2

protocol tcp

keepalive port 8000

keepalive type http

port 8000

ip address <ip address>

keepalive uri "/cvp/VBServlet?MSG_TYPE=HEARTBEAT&TIMEOUT=0"

keepalive maxfailure 1

CSS Configuration for Call Servers: Content Routing Rule

Using the content owner you have defined, define a content routing rule for the Call Servers.
CSS offers many balancing types for choosing an active Call Server. This application uses the
default defined round-robin as the balancing method. Additionally, a primarySorryServer is
defined.

The AS content rule is implemented as a layer 4 routing rule.

content callserver

vip address <vip ip address>

add service callserver1

add service callserver2

protocol tcp

port 8000

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)