Cisco Cisco Customer Voice Portal 8.0(1)
CSS Configuration for Call Servers: Groups
Define a group for the participating Call Servers if your configuration requires source groups
(see the discussion of Groups in the "
(see the discussion of Groups in the "
" section for details).
group CVPCallServers
vip address <vip ip address>
add destination service callserver1
add destination service callserver2
CSS Configuration for Call Servers: Activate Services, Group, and Rules
Activate each service and group of Call Servers.
CSS Configuration for Call Servers: Voice Gateway Configuration
The Unified CVP Call Server names are defined inside the VoiceXML documents which are
passed to the Voice Gateway for processing. The names are hard-coded within the initial
bootstrap.vxml VoiceXML document housed on the Gateway.
passed to the Voice Gateway for processing. The names are hard-coded within the initial
bootstrap.vxml VoiceXML document housed on the Gateway.
Note: For more information, see Chapter 2, "
, in Part 1.
For a CSS implementation, the host name embedded within the bootstrap document is “Customer
Voice Portal-vxml”. You must ensure that the host name isn-vxml is set to resolve to the virtual
ip address of the content rule for the Call Servers setup on CSS. This is configured within each
voice gateway using the command:
Voice Portal-vxml”. You must ensure that the host name isn-vxml is set to resolve to the virtual
ip address of the content rule for the Call Servers setup on CSS. This is configured within each
voice gateway using the command:
ip host cvpserver 10.86.130.90
where 10.86.130.90 is the VIP address servicing the Call Server content rule.
CSS Configuration for ASR/TTS Servers
If your Unified CVP deployment includes the use of ASR/TTS resources for call processing,
the ASR/TTS servers may also be configured within CSS. If your ASR/TTS deployment utilizes
a multi-tier architecture to separate MRCP requests from recognition and vocalizer functions
(such as a multi-tier Nuance configuration), only the MRCP servers are load-balanced by CSS.
The RTSP traffic generated as part of MRCP will be routed around CSS, rather than through
it. While this is generally handled by default within MRCP, it may be necessary in some MRCP
configurations to specifically instruct the server to pass the RTSP address. Consult your ASR/TTS
documentation for specific details.
the ASR/TTS servers may also be configured within CSS. If your ASR/TTS deployment utilizes
a multi-tier architecture to separate MRCP requests from recognition and vocalizer functions
(such as a multi-tier Nuance configuration), only the MRCP servers are load-balanced by CSS.
The RTSP traffic generated as part of MRCP will be routed around CSS, rather than through
it. While this is generally handled by default within MRCP, it may be necessary in some MRCP
configurations to specifically instruct the server to pass the RTSP address. Consult your ASR/TTS
documentation for specific details.
To route the voice stream around CSS rather than through it, you need to configure the Gateway
using the “mrcp client rtpsetup enable” configuration command.
using the “mrcp client rtpsetup enable” configuration command.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 14: Configuring High Availability for Unified CVP
CSS Configuration for ASR/TTS Servers