Cisco Cisco Unified Contact Center Management Portal 8.5(2) User Guide
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User Manual for Cisco Unified Contact Center Management Portal Release 7.5(1)
4. SERVICE MANAGER
The Service Manager provides Advanced Mode users with the ability to
quickly and directly manage the service that is provided by the contact
center, using the same tools provided to Basic Mode users. The Agent
Team Manager and Skill Group Manager let the user access the Basic
Mode tools optimized for managing agents and skill groups without
leaving Advanced Mode.
quickly and directly manage the service that is provided by the contact
center, using the same tools provided to Basic Mode users. The Agent
Team Manager and Skill Group Manager let the user access the Basic
Mode tools optimized for managing agents and skill groups without
leaving Advanced Mode.