Cisco Cisco Unified Contact Center Management Portal 8.5(2) User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 7.5(1)
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Organizing the tree contents
All the information relevant to the system is organized into tenant and
resource folders. Each customer in the system is represented by a unique
tenant folder and each system resource (dialed numbers, IVR scripts, and
so on) owned by that customer are contained in related resource folders.
resource folders. Each customer in the system is represented by a unique
tenant folder and each system resource (dialed numbers, IVR scripts, and
so on) owned by that customer are contained in related resource folders.
Note It is possible to have many layers of tenant and resource folders. For
example, tenant folders can be created and linked as a child tenant folder
to a parent tenant folder higher in the tree structure.
to a parent tenant folder higher in the tree structure.
System security is based on the permissions that users have on these
folders and the items within them. Security roles define how the user may
access the customer and resource information in the system (a user may
not even be permitted to see information that is not relevant to them), for
example you may be allowed to run a report, but not change or delete it.
More information on security is available in the Security Management
section.
folders and the items within them. Security roles define how the user may
access the customer and resource information in the system (a user may
not even be permitted to see information that is not relevant to them), for
example you may be allowed to run a report, but not change or delete it.
More information on security is available in the Security Management
section.
Navigating the Folder Tree
Tree structures can be expanded and contracted using the + (plus) and -
(minus) icons displayed next to a folder. Folders are organized into a
parent and child structure. Any folder with the + icon displayed next to it
is a parent folder, which contains related subfolders or child folders. Click
on the + icon to expand the tree and display the list of child folders
contained in the parent folder. Similarly, click the - icon to collapse the
tree and hide child folders.
(minus) icons displayed next to a folder. Folders are organized into a
parent and child structure. Any folder with the + icon displayed next to it
is a parent folder, which contains related subfolders or child folders. Click
on the + icon to expand the tree and display the list of child folders
contained in the parent folder. Similarly, click the - icon to collapse the
tree and hide child folders.
Managing the Tree
If a user has access rights to a larger number of customers than can be
displayed, the tree displays a restricted number of customers only. The tree
display will include a select box. Customers are displayed alphabetically
and split onto separate pages, so to find a customer that is not displayed on
the current page browse through the pages until the required customer
page is located.
displayed, the tree displays a restricted number of customers only. The tree
display will include a select box. Customers are displayed alphabetically
and split onto separate pages, so to find a customer that is not displayed on
the current page browse through the pages until the required customer
page is located.
Note The tree contains the entire contents of the system, but will only display
the folders and tenants that are relevant to you as defined by your security
(login) credentials.
(login) credentials.
Resource Folder Tree Panel
Panel Access and Use
This panel is displayed at the left of the browser and shows the user of the
System Management tool the hierarchical partitioning structure typically
setup by the tenant administrator. The user may select one folder at a time
and view the items inside. The folder tree can be minimized using the
arrow at the top right.
System Management tool the hierarchical partitioning structure typically
setup by the tenant administrator. The user may select one folder at a time
and view the items inside. The folder tree can be minimized using the
arrow at the top right.