Cisco Cisco Unified Customer Voice Portal 11.0(1)

There are six Unified CVP micro-applications:

•

Play Media. Plays a message to the caller.

•

Play Data. Retrieves data from a storage area and plays it to the caller in a specific format
called a data play back type.

•

Get Digits. Plays a TTS or media file and retrieves digits from the caller.

•

Menu. Plays a TTS or media menu file and retrieves a single telephone keypad entry from
the caller.

•

Get Speech. Collects ASR or DTMF input after prompting a caller.

•

Capture. The Capture (CAP) micro-application allows you to trigger the storage of current
call data at multiple points in the Unified ICME routing script.

Micro-applications are interpreted by the IVR Service, which resides on the Call Server. The
IVR Service sends VoiceXML code to the VoiceXML Gateway Voice Browser.

The IVR Service also accepts HTTP requests from the VoiceXML Gateway's Voice Browser,
and communicates those requests to Unified ICME's Service Control Interface using the ICM
Service.

Note: In H.323 implementations only, the IVR Service also transmits call control instructions
(new call, transfer, release) between the Unified ICME and the H.323 Service.

The Cisco Unified Intelligent Contact Management Enterprise /Unified CVP Micro-Application Connection

Before the Unified CVP IVR solution can be accessible through the Script Editor’s Run External
Script node, you must first set up Unified ICME with special Unified CVP parameters using
the ICM Configuration Manager tool.

Begin by using the ICM Configuration Manager’s Network VRU Script window to define
Unified CVP parameters.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)