Cisco Cisco Unified Customer Voice Portal 11.0(1)

Key Features and Benefits

Unified CVP is a web-based platform that provides carrier-class Interactive Voice Response
(IVR) and Internet Protocol (IP) switching services over Voice Over IP (VoIP) networks.

Unified CVP includes these features:

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IP-based services:

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Switching. Unified CVP can transfer calls over an IP network.

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Takeback. Unified CVP can take back a transferred call for further IVR treatment or
transfer.

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IVR Services. The classic prompt-and-collect functions: "Press 1 for Sales, 2 for Service,"
for example.

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Queuing. Calls can be "parked" on Unified CVP for prompting or music on hold, while
waiting for a call center agent to be available.

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Voice Enabled IVR Services. Unified CVP provides for sophisticated self-service
applications, such as banking, brokerage, or airline reservations.

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Compatibility with Other Cisco Call Routing and VoIP Products. Specifically, Cisco
Unified Intelligent Contact Management Hosted or Cisco Unified Intelligent Contact

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)