Cisco Cisco Unified Customer Voice Portal 11.0(1)
The Cisco Unified Customer Voice Portal Solution
This chapter introduces the Unified CVP components and how they interact with Unified ICME
and Unified CVP Standalone VRU capability.
and Unified CVP Standalone VRU capability.
It includes:
•
A brief overview of the Unified CVP solution and some examples of call flow models.
•
An introduction to the system and non-system components that make up the Unified CVP
solution.
solution.
•
A discussion about how Unified CVP uses SIP and H.323 to switch calls.
•
An introduction to Unified CVP call flow models.
•
Information about Quality of Service (QoS) and Unified CVP licensing.
Note: This chapter contains important information for IVR application developers. It also might
be of interest to Call Center Managers, Unified CVP System Managers, and Unified ICME
System Managers.
be of interest to Call Center Managers, Unified CVP System Managers, and Unified ICME
System Managers.
This chapter contains the following topics:
•
•
•
About Unified CVP
This section provides an overview of Unified CVP. Unified CVP provides a centralized
web-based console, Operations Console, to manage configuration of Unified CVP's system
components and services, which are discussed below.
web-based console, Operations Console, to manage configuration of Unified CVP's system
components and services, which are discussed below.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 1