Cisco Cisco Unified Customer Voice Portal 11.0(1)

–

Do not want to use VXML Server

•

VRU-Only. For customers who:

–

Want to use Unified CVP to provide Unified ICME with VRU services—including
integrated self-service applications and/or initial prompt and collect

–

Do not want to use Unified CVP for switching calls

–

Might want to use optional VXML Server

–

May want to prompt/collect with optional ASR/TTS

•

Comprehensive. For customers who:

–

Want to use Unified CVP to provide Unified ICME with VoIP call switching capabilities

–

Want to use Unified CVP to provide Unified ICME with VRU services—including
integrated self-service applications, queuing, and/or initial prompt and collect

–

May want to use optional VXML Server

–

May want to prompt/collect with optional ASR/TTS

•

VXML Server (Standalone). For customers who:

–

Want to deploy self-service VoiceXML applications

The deployment model you choose depends on the call flow preferences, geographic distribution
requirements, and hardware configurations that best satisfies your company's needs.

Note: For information about how to choose the appropriate deployment model for your site,
see the Planning Guide for Cisco Unified Customer Voice Portal. For instructions about how
to configure the deployment model you choose, see Chapter 2, "

."

Quality of Service

Quality of Service (QoS) is the measure of transmission quality and service availability of a
network (or internetworks).

Unified CVP implements Layer 3 QoS defaults on all relevant network paths, and provides a
management interface via the Operations Console to modify QoS settings at each end of
specifically designated data paths.

• For instructions on configuring QoS for Unified CVP, refer to the Operations Console online

help.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)