Cisco Cisco Unified Customer Voice Portal 11.0(1)
• For more information about QoS design, see the Enterprise QoS Solution Reference Network
Design Guide.
Unified CVP Licensing
The following Unified CVP licenses are enforced by the software on a per-instance basis:
Unified CVP licenses:
•
Call Server - The SIP Service and the IVR Service check at startup time to ensure that it is
running on a system with a valid Call Server license.
running on a system with a valid Call Server license.
•
VXML Server - The VXML Server checks at startup time to ensure that it is running on a
system with a valid VXML Server license.
system with a valid VXML Server license.
•
Reporting Server - The Reporting Server checks at startup time to ensure that it is running
on a system with a valid Reporting Server license.
on a system with a valid Reporting Server license.
The Operations Server runs without requiring a license. The H.323 Service is a licensed
component, but requires no license file.
component, but requires no license file.
In addition, each Call Server and each VXML Server enforce licenses for a particular number
of simultaneous calls. The software does not distinguish between Call Director calls, VRU-only
calls, or VRU calls with ASR/TTS or VXML.
of simultaneous calls. The software does not distinguish between Call Director calls, VRU-only
calls, or VRU calls with ASR/TTS or VXML.
Port licensing is enforced as follows:
•
The Call Server is licensed for a certain number of ports; SIP and IVR Services share this
port pool.
port pool.
•
The SIP Service attempts to allocate one of its licenses whenever it receives an incoming
call. Once the last license has been allocated, the SIP Service changes its status and that of
its host Call Server (the Call Server on which the SIP Service is running) to Partial status,
preventing further calls from being accepted. When a call terminates, the SIP Service releases
a license, and if it had been in Partial status due to license depletion, it resumes Up status.
call. Once the last license has been allocated, the SIP Service changes its status and that of
its host Call Server (the Call Server on which the SIP Service is running) to Partial status,
preventing further calls from being accepted. When a call terminates, the SIP Service releases
a license, and if it had been in Partial status due to license depletion, it resumes Up status.
Note: You can view the devices in a particular device pool by choosing Control Center
from the System menu and then selecting the Device Pool tab and choosing a device pool.
You can also view a particular type of device by selecting the Device Type tab and choosing
a device type.
from the System menu and then selecting the Device Pool tab and choosing a device pool.
You can also view a particular type of device by selecting the Device Type tab and choosing
a device type.
•
The IVR Service can receive calls either directly from the H.323 Service, or transferred from
the SIP Service or some other source. The IVR Service can handle both the VRU leg and the
switch leg of the same call. The IVR Service keeps a list of active Call IDs, and uses that list
to determine whether a particular incoming call has already been counted. Therefore, the
IVR Service always accepts an incoming call if its host Call Server (the Call Server on which
the IVR Service is running) is in the Up state, and then checks whether the call has been seen
before. If the call has not been seen before, the IVR Service allocates a license for that call.
If doing so exhausts the available licenses, the IVR Service changes its state and that of its
the SIP Service or some other source. The IVR Service can handle both the VRU leg and the
switch leg of the same call. The IVR Service keeps a list of active Call IDs, and uses that list
to determine whether a particular incoming call has already been counted. Therefore, the
IVR Service always accepts an incoming call if its host Call Server (the Call Server on which
the IVR Service is running) is in the Up state, and then checks whether the call has been seen
before. If the call has not been seen before, the IVR Service allocates a license for that call.
If doing so exhausts the available licenses, the IVR Service changes its state and that of its
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
16
Chapter 1: - The Cisco Unified Customer Voice Portal Solution
Unified CVP Licensing