Cisco Cisco Unified Customer Voice Portal 11.0(1)

To configure the transfer node to transfer to a specific extension (for example, 5080001):

Note: The gateway sends the call to Unified CM as a blind transfer.

To hear a ring tone on a blind transfer call, do the following:

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Select Service > Service Parameters in Cisco Unified Communications Manager.

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Select your server and the Unified CM Service.

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Set the Send H225 User Info Message setting to H225 Info for Call Progress Tone.

Passing Data to Unified ICME

In the VXML Server (standalone) with ICM Lookup call flow model, Unified ICME sends a
label to Unified CVP. This process requires some configuration, which is explained below.

The Standalone with Request ICM Label variation of the Standalone call flow model performs
a route request to Unified ICME, and then Unified ICME starts a script (new call). Unified
ICME sees whatever the device puts in the new call message, then Unified ICME chooses a
target, such as an agent, and sends a label back to the device. That route request to Unified
ICME sends other information, such as ECC variables. Unified ICME can pass other ECC
variables back to Unified CVP. Also, you need to configure a VXML Server in the Unified
CVP Call Server for the call flow model.

Configuring the Connections

The instructions below describe how to set up a VXML Server that connects to the Unified CVP
Call Server through the ICM Service, and the connection from the ICM Service to the PG.

Note: The VRU PIM initiates the connection from the PG to the Call Server. The ICM Service
listens for a connection from the VRU PIM.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)