Cisco Cisco Unified Customer Voice Portal 11.0(1)

About Event Statistics

You can monitor the following statistics through the Operations Console Control Center:

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Device statistics

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Infrastructure statistics

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ICM Service call statistics

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IVR Service call statistics

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SIP Service call statistics

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H.323 Service call statistics

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Gatekeeper statistics

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Gateway statistics

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VXML Server statistics

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Reporting Server statistics

Viewing Device Statistics

You can view realtime, interval, and aggregate data for Unified CVP devices.

Procedure

To view device statistics:

Choose System > Control Center.

From the Device Type tab in the left pane, choose the type of device for which you want to
view statistics.

Devices of the selected type are displayed in the General tab in the right pane.

From the General tab, select a device by checking the radio button preceding it.

Select Statistics either in the Actions column or in the toolbar.

Statistics for the selected device are reported in a new statistics result window. All event statistics,
except gatekeeper and gateway statistics, are sent to an SNMP manager, if one is configured.
You can configure event statistics by 

 on the

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)