Cisco Cisco Unified Customer Voice Portal 11.0(1)

Calls originating in an external VXML Server need call routing instructions
from the Intelligent Contact Management (ICM) application. Total Lookup

Total ICM Lookup Requests

Requests is a metric indicating the total number of external VXML Server
call routing requests sent to the ICM application since system start time.

IVR Service Call Statistics

The IVR service call statistics include data on calls currently being processed by the IVR service,
new calls received during a specified interval, and total calls processed since the IVR service
started. You can access these statistics by selecting the CVP Call Server from the Device
Management menu, selecting a Call Server, and then selecting the Statistics icon.

Access IVR Service statistics either by:

•

Choosing System > Control Center, selecting a Call Server, clicking the Statistics icon in
the toolbar, and then selecting the IVR tab.

•

Choosing Device Management > CVP Call Server, selecting a Call Server, clicking the
Statistics icon in the toolbar, and then selecting the IVR tab.

The following table describes the IVR Service call statistics.

Number of active calls being serviced by the IVR service.

Active Calls

Number of active HTTP requests being serviced by the IVR service.

Active HTTP Requests

2

The time the system started collecting statistics for the current interval.

Start Time

The amount of time that has elapsed since the start time in the current
interval.

Duration Elapsed

The interval at which statistics are collected. The default value is 30
minutes.

Interval Duration

Maximum number of active calls handled by the IVR service at the
same time during this interval.

Peak Active Calls

New Calls is a metric that counts the number of New Call requests
received from the IOS Gateway or the CVP H323 Service. A New

New Calls

Call includes the Switch leg of the call and the IVR leg of the call.
This metric counts the total number of New Call Requests received
by the IVR Service during this interval.

A Call is a metric that represents the Switch leg the CVP call and the
IVR leg of the CVP call. When both legs of the call are finished, this

Calls Finished

2)

HTTP sessions are the number of HTTP requests currently being processed by the IVR SS. This # will be different than the # of calls being processed.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)