Cisco Cisco Unified Customer Voice Portal 11.0(1)

SIP Service Call Statistics

The SIP service call statistics include data on calls currently being processed by the SIP service,
new calls received during a specified interval, and total calls processed since the SIP service
started.

Access SIP Service statistics either by:

•

Choosing System > Control Center, selecting a Call Server, clicking the Statistics icon in
the toolbar, and then selecting the SIP tab.

•

Choosing Device Management > CVP Call Server, selecting a Call Server, clicking the
Statistics icon in the toolbar, and then selecting the SIP tab.

See 

 for more information.

The following table describes the SIP Service call statistics.

A real time snapshot metric indicating the count of the number of current
calls being handled by the SIP service. This value does not include H.323
calls.

Active Calls

The total number of SIP call legs being handled by the SIP service. A call
leg is also known as a SIP dialog. The metric includes incoming, outgoing

Total Call Legs

and ringtone type call legs. For each active call in the SIP service, there will
be an incoming call leg, and an outgoing call leg to the destination of the
transfer label.

The time the system started collecting statistics for the current interval.

Start Time

The amount of time that has elapsed since the start time in the current
interval.

Duration Elapsed

The interval at which statistics are collected. The default value is 30 minutes.

Interval Duration

The number of SIP Invite messages received by Unified CVP in the current
interval. It includes the failed calls as well as calls rejected due to the SIP
service being out of service.

New Calls

The number of CONNECT messages received by SIP service in order to
perform a call Transfer, in the last statistics aggregation interval. Connects

Connects Received

Received includes the regular Unified CVP transfers as well as Refer
transfers. Any label coming from the ICM service is considered a
CONNECT message, whether it is a label to send to the VRU or a label to
transfer to an agent.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)