Cisco Cisco Unified Customer Voice Portal 11.0(1)
Allocate some additional percentage of MTP resources to handle unexpected call volume spikes.
Either software or hardware MTP may be used, keeping in mind that software MTP consumes
significant Unified CM CPU resources.
Either software or hardware MTP may be used, keeping in mind that software MTP consumes
significant Unified CM CPU resources.
Configuring Unified ICME Warm Consult Transfer/Conference to Unified CVP Feature
To configure the Unified ICME Warm Consult Transfer/Conference to Unified CVP feature,
do the following:
do the following:
Step 1
Install a new Call Server (refer to the Installation and Upgrade Guide for Cisco Unified Customer
Voice Portal for detailed information). It can be configured identically to all other Unified CVP
machines, with the exception that you must add each Translation Route DNIS.
Voice Portal for detailed information). It can be configured identically to all other Unified CVP
machines, with the exception that you must add each Translation Route DNIS.
•
Define it as a Type 2 VRU in the Network VRU Explorer tool in Unified ICME.
•
Network Transfer Preferred must be disabled for this peripheral .
•
Add a new DNIS in the Add DNIS box on the ICM tab in the Operations Console. Be sure
to add each translation route DNIS.
to add each translation route DNIS.
Step 2
If the Unified CVP machine resides in a different location from the Unified CM cluster initiating
the calls, WAN bandwidth will be a consideration since the prompts are played G.711 from the
Unified CVP machine. In this case, size and configure the network appropriately. Where possible,
Unified CVPshould be co-located with Unified CM to eliminate these bandwidth requirements.
the calls, WAN bandwidth will be a consideration since the prompts are played G.711 from the
Unified CVP machine. In this case, size and configure the network appropriately. Where possible,
Unified CVPshould be co-located with Unified CM to eliminate these bandwidth requirements.
Step 3
Define a gateway device in Unified CM for the Unified CVP machine installed in Step 1. Under
Device > Gateway, define an H.323 gateway using the Unified CVP IP address. Be sure to
enable the Media Termination Point Required checkbox.
Device > Gateway, define an H.323 gateway using the Unified CVP IP address. Be sure to
enable the Media Termination Point Required checkbox.
Step 4
Configure MTP resources according to Unified CM instructions for the type of MTP that you
have selected to use (software or hardware).
have selected to use (software or hardware).
Step 5
(IP-originated calls only). Determine if customer business call flows require that IP phone users
call Unified CVP directly (as described in the second paragraph of
call Unified CVP directly (as described in the second paragraph of
). IP-originated calls must be
routed to Unified CVP, which has MTP enabled. This allows the caller to perform supplementary
services, such as putting Unified CVP on hold. In Unified CM administration under “Route
services, such as putting Unified CVP on hold. In Unified CM administration under “Route
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 10: Using Cisco Unified ICME Warm Consult Transfer/Conference to Unified CVP
About Unified ICME Warm Consult Transfer/Conference to Unified CVP Feature