Cisco Cisco Unified Customer Voice Portal 11.0(1)
Using Cisco Unified ICME Warm Consult
Transfer/Conference to Unified CVP
Transfer/Conference to Unified CVP
This chapter provides information about the minimal software component release requirements
for the Unified ICME Warm Consult Transfer and Conference to Unified CVP feature for the
H.323 Service and Type 2/7 VRUs. Resource sizing and configuration requirements are also
included.
for the Unified ICME Warm Consult Transfer and Conference to Unified CVP feature for the
H.323 Service and Type 2/7 VRUs. Resource sizing and configuration requirements are also
included.
Note: For information about using the Warm Consult Transfer feature with SIP and Type 10
VRUs, see the "
VRUs, see the "
" section. Also, see
the configuration instructions for the Call Director and Comprehensive call flow models using
SIP in Chapter 2, "
SIP in Chapter 2, "
," in Part 1.
This chapter contains the following topics:
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About Unified ICME Warm Consult Transfer/Conference to Unified CVP Feature
When an agent attempts a warm consultative transfer/conference to another agent, but there is
no agent available in the skill group to service the request, the first agent is placed in a queue
to wait for the availability of an agent in the desired skill group. In order to place the first agent
in queue, a call is initiated from Unified CM to Unified CVP (via a Translation Route to VRU)
no agent available in the skill group to service the request, the first agent is placed in a queue
to wait for the availability of an agent in the desired skill group. In order to place the first agent
in queue, a call is initiated from Unified CM to Unified CVP (via a Translation Route to VRU)
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 10