Cisco Cisco Unified Customer Voice Portal 11.0(1)

Configure the following characteristics of the SIP Proxy Server for use with Unified CVP:

•

A static route to the Unified CVP Call Server, Unified CM SIP trunks, VoiceXML gateway,
and Ingress gateway for the transfer to the ringtone playback dialed number and error playback
dialed number.

Note: You must configure a Unified CM SIP trunk on Unified CM to point to the SIP Proxy
Server. In a cluster with multi-subscribers and device pools, adding only one SIP trunk per
proxy in the default device pool will be sufficient.

•

Incoming Access Control Lists (ACLs) for Unified CVP calls.

Unified CVP works with RFC-3261-compliant SIP Proxy Servers and has been qualified with
the following:

•

Unified CVP works with the CUPS Proxy server, not the presence engine (PE).

You can perform the following tasks:

•

•

•

•

Adding a SIP Proxy Server

Collect the following information from the SIP Proxy Server before adding it in the Operations
Console:

•

IP Address

•

URL for the web administration page

Procedure

To add a SIP Proxy Server:

Choose Device Management > SIP Proxy Server.

The Find, Add, Delete, Edit SIP Servers window opens.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)