Cisco Cisco Unified Customer Voice Portal 11.0(1)

The agent reserve timer can expire before the call arrives, allowing a
different call to reach the agent that does not match the call data previously
sent to the agent by the Unified ICME software.

Outbound Alternate Endpoint functionality
not fully supported when transferring to
agents reserved by Unified ICME.

Use the router requery feature instead.

The ASR/TTS vendors currently only support g711ulaw for voice
recognition and synthesis.

G711ulaw is required codec when doing
ASR/TTS.

Calls from Cisco Unified Communications
Manager to Unified CVP require MTP
resources.

When an IP-originated call arrives to an IOS gateway for VoiceXML
treatment in either Unified CVP Standalone or VRU-only model, and that

In Unified CVP Standalone model or
VRU-only model, calls from IP phones

call is to be transferred to an IP endpoint, it is necessary to enable the
following IOS command:

require an IPIPGW IOS if transfering to
another IP endpoint.

where xxx = sip or h323, depending on the protocol of the calling party
and yyy = sip or h323, depending on the protocol of the called party.

Disable Cisco Unified Communications Manager Fast Start by changing
"H323 FastStart Inbound" flag to false in Cisco Unified Communications

H323 Fast Start is not supported for calls
originating from or being sent to Unified CM
from the Unified CVP H.323 Service.

Manager service parameters (for Cisco Unified Communications Manager
4.0 and earlier) or by unchecking the "Enable Inbound Fast Start" on the
Unified CVP H.323 Service Gateway Device (Cisco Unified
Communications Manager 4.1 and later).

Configuring a Gateway

From the Device Management menu, Gateway option, you can add a pre-configured IOS Gateway
to the Operations Console. Once added, you can execute a subset of IOS Gateway commands
on the Gateway from the Operations Console.

The Ingress Gateway is the point at which an incoming call enters the Unified CVP solution.
It terminates TDM phone lines on one side and implements VoIP on the other side. It also
provides for sophisticated call switching capabilities at the command of other Unified solution
components. It works with either H.323 or SIP protocols, and also supports MGCP for use with
Unified CM.

The Ingress Gateway may be deployed separately from the VoiceXML Gateway, but in most
implementations they are one and the same: one gateway performs both functions. Gateways
are often deployed in farms, for centralized deployment models. In Branch deployment models,
one combined gateway is usually located at each branch office.

The VoiceXML Gateway hosts the IOS voice browser, the component which interprets
VoiceXML pages from either the Unified CVP IVR service or the VXML Server, plays .wav
files and Text-to-Speech (TTS), inputs voice and DTMF, and sends results back to the VoiceXML

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)