Cisco Cisco Unified Customer Voice Portal 11.0(1)

Debugging Tips for Comprehensive Model

In VBAdmin, execute the following commands:

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The H.323 Service log will show the GTD that arrives from the gateway and subsequently the
CALL_UUI string that is passed to the Unified CVP Call Server. Note that because of
URL-encoding, the string that is shown in the Unified CVP logs may not appear totally correct.
The validity of the data should be checked in the Unified ICME script or TCD record.

GTD data arriving from the gateway:

10:13:25 VoiceBrowser-VB Trace: 00000009: H323: gtd = IAM,

PRN,isdn*,,ATT5*,

USI,rate,c,s,c,1

USI,lay1,ulaw

TMR,00

CPN,00,,u,5900

CPC,09

FCI,,,,,,,y,

GCI,ec0fbfed926911da8aa8ccd458cce346

10:13:28 VoiceBrowser-VB Trace: 00000009: INTF: Fetching VXML.

URL: chleblan-

mcs:8000/servlet/isn?MSG_TYPE=CALL_NEW&ERROR_CODE=0&CLIENT_TYPE=IS

N&CALL_ID=ec0fbfed-9269-11da-8aa8-

ccd458cce346&CALL_DNIS=5900&CALL_UUI=CPC,09

GCI,ec0fbfed926911da8aa8ccd458cce346 &

Unified ICME Data Debugging

The UserToUser column in the Termination_Call_Detail table database record in the data base
should contain the value of the GTD that got passed. It can also be accessed from the
Call.UserToUserInfo call variable in Unified ICME Script Editor.

Unified CVP Endpoint Limitations

The following table lists endpoint limitations of the Unified CVP H.323 Service.

If a Gatekeeper fails and no hot standby is configured, the following
features of call routing will be affected:

Gatekeeper single point failure.

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The H.323 Service will go out of service.

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No switch transfers will succeed.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)