Cisco Cisco Unified Customer Voice Portal 11.0(1)

For more information, refer to the Reporting Guide for
Cisco Unified Customer Voice Portal.

Unified CVP Standalone with ICM Lookup Call Flow Model

This call flow model invokes a new incoming dial number from a Unified CVP peripheral,
which will invoke a routing script in Unified ICME.

Note: This call flow model only returns a label and call context variables; you cannot do any
run scripts or queuing.

The following figure displays the call flow for the Unified CVP Standalone with ICM Lookup
call flow model.

Note: In this diagram, solid lines indicate voice paths and dashed lines indicate signaling paths.

Figure 4: Unified CVP Standalone with ICM Lookup Call Flow Model

The following call flow description assumes the following:

•

A Unified CVP Call Server has been defined using the Operations Console.

•

A Call Studio application has been created that contains a Unified ICME request label element.

•

The Unified ICME script must be set up to handle this request, so Unified ICME can interpret
the label.

•

The Call Studio application must be deployed on the VXML Server.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)