Cisco Cisco Customer Voice Portal 8.0(1)

Configuring and Modifying Unified CVP Security

This chapter discusses security considerations for Unified CVP deployments.

Note: For detailed information about security issues in Unified ICME, see Security Best Practices
Guide for ICM and IPCC Enterprise Hosted Editions.

This chapter contains the following topics:

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Unified CVP Security and Cisco Support Tools

Cisco Support Tools is Cisco Unified Contact Center's serviceability application. It provides a
common, web-based UI to a number of serviceability tools and works across all Cisco Unified
Contact Center products. Unified CVP solutions can use the Support Tools as a mechanism to
collect logs and trace levels, as well as provide other supportability functions.

Note: For more information, see Chapter 5, "

." For detailed information about security issues when using Cisco Support Tools,

refer to the Security Best Practices Guide for ICM and IPCC Enterprise Hosted Editions.

About Cisco Support Tools and Secure Sockets Layer (SSL)

Cisco Support Tools is deployed with SSL enabled by default. This ensures all Support Tools
data exchanged between the client and server, including user logins, are passed with 128-bit
encryption.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)