Cisco Cisco Customer Voice Portal 8.0(1)

Unified CVP Event Severity Levels

The following table describes the available severity levels for Unified CVP events. You can set
the severity level for an event by editing the log messages XML file, CVPLogMessages.xml,
on the server that generates events. For instructions on editing this file, see 

System or service is unusable

0

EMERGENCY

Action must be taken immediately

1

ALERT

Critical condition, similar to ALERT, but not necessarily
requiring an immediate action

2

CRITICAL

An error condition that does not necessarily impact the
ability of the service to continue to function

3

ERROR

A warning about a bad condition, which is not necessarily
an error

4

WARN

Notification about interesting system-level conditions,
which are not errors

5

NOTICE

Information about internal flows or application or
per-request information, not system-wide information

6

INFO

Downloading a Log Messages XML File

You can download a Log Messages XML file, 

, to your local machine

from any Unified CVP server. After downloading the file, you can edit it to configure the way
Unified CVP event notifications are handled. Then after you edit the file, you can upload the
customized file to any Unified CVP server.

Procedure

To download a Log Messages XML file from the Operations Console to a Unified CVP Server:

From the Device Management menu, choose the type of server from which you want to download
a syslog XML file. For example, to download a file to a VXML Server, choose Device
Management > VXML Server.

The Find, Add, Delete, Edit window lists any servers that have been added to the control panel.

Select a server by clicking on the link in its Hostname field or by clicking the radio button
preceding it and then clicking Edit.

Select File Transfer in the toolbar and then click Log Messages XML File Download.

The Log Messages XML Download dialog box displays.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)