Cisco Cisco Customer Voice Portal 8.0(1)

Configuring Unified CVP Logging and Event
Notifications

Unified CVP provides information about component device status and interaction through:

•

Logs, which are presented in text format and can be viewed using Cisco Support Tools.

•

Statistics, which can be viewed using the Unified CVP Operations Console.

This chapter also provides information about 

 and 

.

This chapter contains the following topics:

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Using Logs to Interpret Events

You can use the 

 file to help interpret events. This file contains all of

the messages (or notifications) on SNMP events and/or through Syslog.

Note: The 

 file applies to all Unified CVP Services, except H.323.

Each event in the 

 field containing information that might be useful for

correcting any problems indicated by the event.

Note: Be aware that the <resolution> field might not always contain as much information as
the Troubleshooting Guide for Cisco Unified Customer Voice Portal or other Unified CVP

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)