Cisco Cisco Customer Voice Portal Downloads
Preface
Purpose
This manual describes how to set up, run, and administer the Cisco Unified Customer Voice
Portal (Unified CVP) product.
Portal (Unified CVP) product.
Note: Planning your Unified CVP solution is an important part of the process in setting up
Unified CVP, so make sure you first read the Planning Guide for Cisco Unified Customer Voice
Portal before configuring your Unified CVP solution.
Unified CVP, so make sure you first read the Planning Guide for Cisco Unified Customer Voice
Portal before configuring your Unified CVP solution.
Audience
This document is intended for Call Center managers, Unified CVP system managers, Cisco
Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent
Contact Management Hosted (Unified ICMH) system managers, VoIP technical experts, and
IVR application developers. Readers of this manual should already have a general understanding
of the Unified ICME products, as discussed in the Pre-Installation Planning Guide for Cisco
Unified Intelligent Contact Management Enterprise and the Product Description Guide for
Cisco Unified Intelligent Contact Management Hosted. Readers should be familiar with general
Unified ICME installation and setup procedures.
Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent
Contact Management Hosted (Unified ICMH) system managers, VoIP technical experts, and
IVR application developers. Readers of this manual should already have a general understanding
of the Unified ICME products, as discussed in the Pre-Installation Planning Guide for Cisco
Unified Intelligent Contact Management Enterprise and the Product Description Guide for
Cisco Unified Intelligent Contact Management Hosted. Readers should be familiar with general
Unified ICME installation and setup procedures.
A Word About Cisco Product Names
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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