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Cisco Customer Voice Portal Downloads
Cisco Cisco Customer Voice Portal Downloads
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Figure 35: Local Static Route Configuration.................................................................................................................389
Figure 36: Office Hours Menu Configuration...............................................................................................................395
Figure 37: Transfer........................................................................................................................................................396
Figure 38: Queue Menu Configuration..........................................................................................................................397
Figure 39: Queue...........................................................................................................................................................398
Figure 40: Network Transfer Script...............................................................................................................................399
Figure 41: Agent Desk Settings Configuration..............................................................................................................404
Figure 42: Queue to Skill Group Properties..................................................................................................................405
Figure 43: Sample Script for Re-Route on No Answer.................................................................................................406
Figure 45: Example of a Gatekeeper Cluster.................................................................................................................448
Figure 46: Media File Location.....................................................................................................................................507
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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