Cisco Cisco Customer Voice Portal Downloads

If the script file is listed in the Select From Available Script Files box, select the script file.

Click Transfer to send the file to the device.

The script file is transferred to the selected server.

Configuring an ICM Server

Unified CVP provides Voice over IP (VoIP) routing services for the Cisco Unified Intelligent
Contact Management Enterprise (Unified ICME) and Cisco Unified Contact Center Express
products. ICME provides the services necessary to determine where calls should be routed,
whether to ACDs, specific agents, or to VRUs, but the routing services themselves must be
provided by an external routing client.

An ICM Server is required in Unified CVP Comprehensive, Call Director, and VRU-Only call
flow models.

You can perform the following tasks:

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Adding an ICM Server

From the Device Management menu, ICM Server option, you can add a pre-configured ICM
Server to the Operations Console. You must configure the ICM Server before adding it to the
Unified CVP Operations Console. Once added, you can add the ICM Server to a device pool.

Record the IP address of the ICM Server before adding it to the Operations Console.

Procedure

To add an ICM Server:

Choose Device Management > ICM Server.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)