Cisco Cisco Unified Customer Voice Portal 10.5(1)

The following example provides the configuration for a PM micro-application dial-peer for the
Type 8 Unified CVP VRU-Only call flow model:

VoiceXML Gateway Configuration: Example of Dial-peer for ICM VRU Label

The following example provides the configuration for an ICM VRU label dial-peer for the Type
8 Unified CVP VRU-Only call flow model:

Type 3 or 7 Unified CVP VRU-Only Call Flow Model Network VRU, Unified ICMH

In this call flow model, Unified CVP is deployed as a Network VRU at the NAM. The Unified
CVP IVR Service in the Operations Console works with the Voice Gateway to act as the VRU;
VRU voice treatment is provided at the Voice Gateway and can include ASR/TTS. (This call
flow model is used when Unified CVP is connected to the NAM.)

The NIC interfaces to the TDM switch to transfer calls to Unified CVP for VRU treatment and
to queue and transfer calls using a VRU Type 3 or 7 call flow.

• Use this call flow model only if the PSTN to which the NIC is connected can transport a

Correlation ID when it transfers a call. If this is not the setup you are using, then use the

• Neither the Unified CVP H.323 Service nor the Unified CVP SIP Service are part of this call

flow model.

The following figure shows the call flow for this call flow model model.

• In the following diagram, solid lines indicate voice paths and dashed lines indicate signaling

paths.

• For simplicity, the figure does not illustrate a call flow model for redundancy and failover.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)