Cisco Cisco Unified Customer Voice Portal 10.5(1)

If the caller does not enter a digit within the No Entry Timeout period:

•

If the Number of No Entry Tries value has not been reached, Unified CVP plays the "no
entry" error message and re-plays the menu prompt

•

If the Number of No Entry Tries value has been reached, Unified CVP exits the node through
the X (failure) branch, sets the Call.CallerEnteredDigits variable to NULL, the
user.microapp.error_code ECC variable to 17 (Reached Maximum No Entry Tries), and
returns control to Unified ICME.

Get Speech (GS) Micro-Application

The Get Speech (GS) micro-application collects input that can be DTMF-only, Speech, or both
input modes, after prompting a caller. The prompt can be generated by a media file or a TTS
source.

Note: The Get Speech (GS) micro-application collects voice and DTMF input from the caller.
Get Speech supports SRGS and built-in grammars with the exception of the "Digit" grammar
which is handled by GetDigit. Use the ICM Configuration Manager’s Network VRU Script List
tool’s Attribute tab to specify parameters. The prompt can be generated by a media file or a
TTS source.

Unified CVP passes the input back to Unified ICME for further processing using the
user.microapp.caller_input ECC variable.

Get Speech and Grammar Specification

There are three ways to specify a grammar in the Get Speech micro-application:

•

Include a Type of Data to Collect setting in the Get Speech Configuration Param field for
built-in grammars such as dates and numbers. If the "Type of Data to Collect" setting is
specified, the other grammar options will not be used by the IVR Service. Conversely, if you
do not specify a "Type of Data to Collect" setting, then you must include either an inline or
external grammar.

•

Include an external grammar file name in the Get Speech Configuration Param field’s "External
Grammar File Name" setting.

•

Include a list of inline grammar choices in the user.microapp.grammar_choices ECC
variable. These grammar choices will only be used if a "Type of Data to Collect" or "External
Grammar File Name" setting is not specified.

• One of these grammar options must be used for each micro-application. If no grammar

option is specified, an Invalid Config Param error will be sent back to Unified ICME.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)