Cisco Cisco Unified Customer Voice Portal 10.5(1)

Figure 1: SIP-Based Unified CVP Solution

For more information about setting up a SIP-based Unified CVP system, see Chapter 12, "

," in Part 3.

The following figure shows a VoIP H.323 Unified CVP system.

Figure 2: H.323-Based Unified CVP Solution

For more information about setting up an H.323-based Unified CVP system, see Chapter 14,
"

," in Part 3.

Unified CVP Call Flow Models

Unified CVP provides a number of deployment model options which vary in terms of the call
flow model, geographic model, and physical model used.

For example, the options for call flow model consist of:

•

Call Director. For customers who:

–

Want to use Unified CVP only to provide Unified ICME with VoIP call switching
capabilities

–

Do not need to use Unified CVP to control queued calls

–

Want to prompt/collect using third-party VRUs or ACDs

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)