Cisco Cisco Unified Customer Voice Portal 10.5(1)
To limit the possibility of putting the caller into an infinite restart loop, the call can be restarted
only once.
only once.
Configuring the Gateway for Hookflash Relay
Note: Hookflash transfers with Unified CVP are supported only on 2X and 3X gateways. They
are not suppoted on 4X gateways due to the fact that the 5X gateway cannot generate a line-side
hookflash.
are not suppoted on 4X gateways due to the fact that the 5X gateway cannot generate a line-side
hookflash.
Most switches and Private Branch Exchange (PBX) networks support only line-side hookflash,
as opposed to trunk-side hookflash). (A line is an electrical connection between a telephone
service provider’s switch and a telephone terminal or Key system. A trunk is an electrical
connection between a telephone service provider’s switch and another switch. Line-side hookflash
limits the signaling options available on the gateway to only digital or analog FXO signaling.
as opposed to trunk-side hookflash). (A line is an electrical connection between a telephone
service provider’s switch and a telephone terminal or Key system. A trunk is an electrical
connection between a telephone service provider’s switch and another switch. Line-side hookflash
limits the signaling options available on the gateway to only digital or analog FXO signaling.
The following example shows a sample gateway configuration for T1/CAS FXO signaling.
Only the pertinent gateway configuration elements are shown.
Only the pertinent gateway configuration elements are shown.
Example: Gateway Configuration for Hookflash Relay
controller T1 2/0
framing esf
linecode b8zs
ds0-group 1 timeslots 1-24 type fxo-loop-start
voice-port 0/1/0:1
output attenuation 0
timing hookflash-out 600 */ Can be adjusted for the specfic needs of
PBX /*
dial-peer voice 11 pots
port 0/1/0:1
forward-digits all */ Necessary to forward DNIS to CVP for T1/CAS FXO
/*
Configuring Hookflash Relay When Using a Unified ICME Label Node
To configure hookflash relay:
Step 1
Follow the gateway configuration instructions as described in
Step 2
Add a label node to your Unified ICME script with the following syntax:
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 13: - Transferring and Queuing Calls with Unified CVP
Performing External Transfers in Unified CCE