Cisco Cisco Unified Customer Voice Portal 10.5(1)

Configuring the Media Servers

A Media Server administers the media files that contain messages and prompts callers hear.
You can add a pre-configured Media Server to the Operations Console Control Center. Once
added, you can add a Media Server to one or more device pools (see the "

" section).

This chapter contains the following topics:

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Media File Overview

This section presents a brief overview of how Unified CVP performs media file handling.

It includes information about:

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What the Media Server is.

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The media file names and types Unified CVP supports.

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How to specify the address of a media file.

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Locale syntax backward compatibility.

Media Server

In Unified CVP, the Media Server is a computer or set of computers, which “serve” the media
files that contain messages and prompts that callers will hear. Media files can be installed on
an individual server or colocated with Unified CVP CallServer or VXML Server.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)