Cisco Cisco Unified Customer Voice Portal 10.0(1)

• Unified CVP does not support using the MicroApp nodes that are available in the

ICM Script Editor. All MicroApp implementation must be done using the Run External
Script node in ICM Script Editor. Refer to the ICM Scripting and Media Routing
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for detailed information
about the Run External Script node. See the 

 section for detailed information about setting Unified

CVP-specific parameters in this node for each Unified CVP micro-application.

• For more information about creating scripts, see the "

•

Use Call Studio to develop sophisticated IVR applications.

Note: For more information, see the "

section.

Note: The same special micro-application that is used to invoke VXML Server applications
can also be used to invoke arbitrary "External VXML" pages from a Media Server or other
customer-provided source. Only use this capability for very simple VoiceXML needs, however,
because Cisco has no way to verify that customer-provided VoiceXML documents are compatible
with the IOS Voice Browser. (As opposed to VoiceXML documents that are generated by
VXML Server, which are guaranteed by Cisco to be compatible with the IOS Voice Browser.)
Although the capability has not been removed from the Unified CVP 4.0 offering, customers
are discouraged from using it directly.

Additionally, all the VoiceXML Gateway sizing metrics that Cisco provides are based on the
specific VoiceXML documents that are generated using either micro-applications or VXML
Server applications. Using VoiceXML from another source will require the customer to perform
his own empirical performance and capacity testing in order to determine how to size the
VoiceXML Gateways.

Scripting for Unified CVP with Unified ICME

Unified CVP provides VoIP routing capability for the Unified ICME and Unified CCE products.

Unified ICME determines where to route calls -- whether to ACDs, specific agents, or to VRUs
-- but the routing services themselves must be provided by an external routing client.
Traditionally, Unified ICME's routing clients were PSTN network switches, or in some cases,
customer provided ACDs. Unified CVP makes it possible for Unified ICME to use VoIP
gateways as routing clients, as well.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)