Cisco Cisco Unified Customer Voice Portal 10.0(1)

Configure the Configuration Param field parameters:

•

Minimum Field Length. Minimum number of digits expected from the caller. The valid
options are: 1-32 (the default is 1)

•

Maximum Field Length. Maximum number of digits expected from the caller. The valid
options are: 1-32 (the default is 1).

Note: For information about Maximum Field Length and the DTMF Termination Key, see
the Note in the "Get Digits and Digit Entry Completion" section.

•

Barge-in Allowed. Specifies whether barge-in (digit entry to interrupt media playback) is
allowed.

The valid options are:

–

Y - (default) barge-in allowed

–

N - barge-in not allowed

Note: Unified CVP deals with barge-in as follows: If barge-in is not allowed, the H.323
Service/Gateway continues prompt play when a caller starts entering digits. If barge-in is
allowed, the H.323 Service/Gateway discontinues prompt play when the caller starts entering
digits. (For more information, see the "

section.)

•

Inter-digit Timeout. The number of seconds the caller is allowed between entering digits.
If exceeded, the system times-out. The valid options are: 1-99 (the default is 3).

Note: This value is ignored if using ASR.

•

No Entry Timeout. The number of seconds a caller is allowed to begin entering digits. If
exceeded, the system times-out. The valid options are: 0-99 (the default is 5).

•

Number of No Entry Tries. Unified CVP repeats the “Get Digits” cycle when the caller
does not enter any data after the prompt has been played. (Total includes the first cycle.) The
valid options are: 1-9 (the default is 3).

•

Number of Invalid Tries. Unified CVP repeats the “Get digits” cycle when the caller enters
invalid data. (Total includes the first cycle.) The valid options are: 1-9 (the default is 3).

•

Timeout Message Override. The valid options are:

–

Y - override the system default with a pre-recorded Application Media Library file

–

N - (default) do not override the system default

Note: This value is ignored if using TTS.

•

Invalid Entry Message Override. The valid options are:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)