Cisco Cisco Unified Customer Voice Portal 10.0(1)

–

Y - override the system default with a pre-recorded Application Media Library file.

–

N - (default) do not override the system default

• This value is ignored if using TTS.

• For more information about Timeout and Invalid Entry Messages, see the "

" section in Chapter 16 in Part 3, “Configuring the Media

Servers."

•

DTMF Termination Key. A single character that, when entered by the caller, indicates digit
entry is complete. The valid options are:

–

–

* (asterisk)

–

# (pound sign, the default)

–

N (No termination key)

• For information about Maximum Field Length and the DTMF Termination Key, see

the Note in the "Get Digits and Digit Entry Completion" section.

• This value is ignored if using ASR.

•

Incomplete Timeout. The amount of time after a caller stops speaking to generate an invalid
entry error because the caller input does not match the defined grammar. The valid options
are: 0-99 (the default is 3).

Note: This value is ignored when not using ASR. If the value is set to 0, the IVR Service
treats the NoEntry Timeout as NoError.

Get Digits Configuration Examples

The following table shows several configuration examples for Get Digits for an application that
prompts using .wav files and retrieves input through DTMF.

6 – Minimum field length.

6,12

GD –Use the Get Digits
micro-app.

GD,Password,A,0

12 – Maximum field length.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)